Complete Terms of Service can be viewed here (en).
The following is a summary of some of our important restrictions.
FTX does not onboard or provide services to corporate accounts of entities located in, established in, or a resident of the United States of America, Cuba, Crimea and Sevastopol, Iran, Afghanistan, Syria, or North Korea. FTX also does not onboard corporate accounts located in or a resident of Antigua or Barbuda. FTX also does not onboard any users from Ontario, and FTX does not permit non-professional investors from Hong Kong purchasing certain products.
FTX does not onboard or provide services to personal accounts of current residents of the United States of America, Cuba, Crimea and Sevastopol, Iran, Afghanistan, Syria, North Korea, or Antigua and Barbuda. FTX also does not onboard any users from Ontario, and FTX does not permit non-professional investors from Hong Kong purchasing certain products.
There may be partial restrictions in other jurisdictions, potentially including Hong Kong, Thailand, Malaysia, and Canada.
If you deposit funds to the wrong address, FTX is not responsible for any losses and if we do not generally support the deposited token or method we may be unable to recover it at all. If the funds are recoverable--e.g. sending an ERC20 token to your ETH address or OMNI USDT to your BTC address--we can try to recover the funds. Doing so is not guaranteed and might take up to a week. We may also charge a fee for recovery. Similarly, sending ETH via a smart contract to FTX may not be automatically credited, and may take time to recover.
There are no refunds permitted for Credit Card purchases of cryptocurrencies on FTX.
FTT is the exchange token of the FTX ecosystem. FTT is not being offered in the United States or to U.S. persons.
FTX does not permit self trades executed in order to manipulate markets, reported statistics, or cause liquidations. Doing so is a violation of the FTX terms of service and may result in account closure.
To ensure account security, please set up Two-Factor Authentication (2FA) for your FTX account immediately. Our platform will not be responsible for any losses for accounts whose credentials are breached.
If a user has a Line of Credit from FTX, their own funds will always be considered to have been spent first from an ownership perspective; if you are below your line of credit you cannot withdraw.
If you are registering to use the Services as an individual, you must be at least 18 years of age,
and you must not have been previously been suspended or removed from the Exchange or any
other service or product offered by FTX Trading or its affiliate entities, to enter into this
If FTX has evidence that an account is violating the terms of service, FTX reserves the right to shut down the account and, except in cases of suspected violations of our anti money laundering (AML) policy or other similar concerns about the source of wealth or malicious market manipulation, return funds to the user.
Note that, among other things, FTX does not guarantee the right to trade. While FTX will take all reasonable methods to ensure that accounts do not receive any unwanted fills outside of our standard liquidation procedures, risk engine, and the terms of service, FTX does not as a matter of principle have any obligation to honor people's desires for trades to have occurred that didn't.
Note that, while Zendesk and FTX are translated into multiple languages, in cases of inconsistent statements the English language versions take precedence.
For complete terms of service please see the attachment below.