How to Change/Disable Two Factor Authentications (2FA)

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Switching from SMS to Google Authenticator (GA)

1. Login into your account

2. Click your email address/name, select Settings.

3. Under Account Security, select Two Factor Authentications and click "Switch to Authy/ Google Authenticator".

Screenshot_2019-09-27_at_7.42.46_PM.png

4. Click "Send SMS" and input your SMS 2FA code.

Screenshot_2019-09-27_at_7.46.17_PM.png

5. Scan the shown 2FA Code or manually insert your 2FA code below the code, and fill in GA code.
(For more instructions, please select here)
*Please make sure that both 2FA codes are inputted correctly*

6. Click submit and your 2FA has been changed to GA.Screenshot_2019-09-27_at_7.51.46_PM.png

 

Disabling Google Authenticator (GA)

Two Factor Authentications (2FA) can be disabled in the following conditions:
(1) Phone lost or change;
(2) Unable to login (with 2FA on);
(3) Unable to receive current 2FA.

If the above situation exists, please contact support@ftx.com for identity verification.

 

 

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