FTX User Guide: Depositing & Withdrawing Fiat

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FTX has an ever-growing list of supported fiat currencies!

We strive to build strong, scalable systems at FTX.  As such, every fiat currency we officially support is able to handle large size wire transfers in and out with low fees.  You can find all supported currencies in your wallet; you must be KYC level 2.

 

Currency Deposit Withdrawal Stablecoins Instant interbank
USD Many Many
EUR   SEPA deposits
GBP    
AUD   Soon!
HKD    
SGD Soon! Soon!    
TRY Soon! Soon! TRYB Soon!
ZAR Soon! Soon!    
CAD    
CHF    
BRL  ✓  ✓

 

We also accept credit card deposits for USD! Just click "Card Deposit" on the top right corner. 

 

Depositing and Withdrawing

To deposit or withdraw fiat, go to ftx.com/wallet and click 'deposit' under 'USD', 'AUD', 'EUR', 'GBP', 'HKD', 'CAD', 'CHF' or whatever fiat currency you'd like to deposit.  You'll get all the instructions. If you are required by the instructions to use a memo, you must use the memo or your account will not be credited.

 

Deposit summary

  • Your bank account name must match your FTX name.
  • You must initiate the deposit on your account.
  • We recommend that you read this whole document.
  • Deposits should not be made directly to any intermediary bank.

Withdrawal summary

  • We generally do not charge on fiat deposits or withdrawals.  We reserve the right to charge a $75 USD fee on withdrawals under $10,000 in abusive or spamming situations. BRL has 0.3% + R$10 withdrawal fee. There are no other fees on any other currency.
  • Your bank account name must match your FTX name.
  • We recommend that you read this whole document.

 


 

What should I do prior to making a deposit?

  • Make sure you are level two KYC verified
  • Double check all details you are providing to the bank to make this transfer. We cannot credit your account if you do not provide correct beneficiary and receiving bank details.
  • Reach out to your sending bank to clarify any fees you may incur as well as if they are uncomfortable sending cryptocurrency-related wire transfers. If they have issues with cryptocurrency-related wire transfers and you attempt to make one, this may have negative effects on your bank account. FTX is not responsible for this.
  • Make sure you have initiated the deposit in your wallet by clicking “Deposit” next to the currency you are depositing and following the instructions.
  • You must make sure:
    • The name on your FTX account matches the name on your bank account. If they do not match, we cannot accept the funds and they will be returned to you at your cost. We do not accept funds from other people for your account.
    • You have put a memo if required by the deposit instructions. Failure to put a memo will result in your funds not being allocated to you.If you are unable to put a memo, please email support@ftx.com before making the transfer.
  • Read the below information carefully.

 

What should I do prior to making a withdrawal?

  • Make sure you are level two KYC verified
  • Double check the details you are providing for your bank.
  • Reach out to your receiving and intermediary (if applicable) bank to clarify any fees you may incur as well as if they are uncomfortable receiving cryptocurrency-related wire transfers.
  • If they have issues with cryptocurrency-related wire transfers and you attempt to make one to their bank, this may have negative effects on your bank account. FTX is not responsible for this.
  • Read the below information carefully.

 


 

Deposit & Withdrawal Fees

Deposit Fees

Any known fees incurred while depositing fiat to FTX will be shown to you in the deposit instructions. 

Any other fees you may incur as a result of transferring funds into your account are charged by your sending or intermediary bank. We recommend reaching out to your bank prior to making a transfer to clarify any fees you may incur.

 

Withdrawal Fees

FTX only charges for withdrawals made in USD and BRL. These fees are non-negotiable.

  • USD withdrawals under $10,000 may incur a $75 USD fee in cases of spam or abuse. This is charged by our bank.
  • BRL has 0.3% + R$10 withdrawal fee.

There are no other withdrawal fees charged by FTX on any other currencies. All other fees you may incur while withdrawing are charged by your receiving or intermediary bank. We recommend reaching out to them prior to making a withdrawal to clarify any fees you may incur.

 


 

Processing times

FTX can only process wire transfers on weekdays (except for SEN), and only in the evening UTC.  USD Wire transfers can take up to one weekday to process. In rare cases it can take longer.  This does not include transfer time; it can take up to a few days to send a wire transfer to some countries, plus however much time intermediary banks spend processing it. FTX is not responsible for delays in wire transfers due to your bank, or intermediary banks that your bank uses. Foreign currency transfers (non-USD) can potentially take longer to process.

Delay contributors include:

  • Not putting a memo/reference on your funds if requested to in the instructions
  • Using prohibited services to transfer funds to us
  • FTX name not matching your bank account name. Please get your name updated with us before making a transfer if this is going to be an issue
  • Not putting up a deposit ticket on your account. Without this, we do not know to expect funds for your account.

 


 

 Converting

To convert other fiat currencies to USD, use the 'CONVERT' button next them on your FTX wallet.  Fiat currencies will be converted into USD Stablecoins using the live exchange rate the OTC bank account charges.  Note that you may have to use the search button on ftx.com/wallet to find the currency you're looking for.

 

Silvergate SEN

If you're on Silvergate SEN, please put the last four digits of your SEN account number and your entity name on Silvergate. Note we'll need to initiate the connection with Silvergate which may result in delays on first settlement. 

 

Signature SIGNET

If you're on Signature SIGNET, please put the address of you account number and your entity name.

 

 

US bank:

If you're requesting a wire transfer to a US bank please put the following information:

Entity name

Entity address

Bank name

Bank address

Routing number

Account number

 

Non-US bank:

If you're requesting a wire transfer to a non-US bank please put the following information:

Entity name

Entity address

Bank name

Bank address

Bank SWIFT

Account number

 

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